As the Director of Delivery for Veracity's ServiceNow practice, Isaac is an experienced leader and expert across the ServiceNow ecosystem.
If you’ve been hearing a lot about “Agentic AI” lately—especially in the context of ServiceNow—you’re not alone. The conversation is rapidly evolving, and for good reason: Agentic AI is not just another chatbot. It’s the next generation of intelligent automation—and it’s changing how businesses think about workflows, service delivery, and enterprise efficiency.
For those businesses whose processes fitwithin ServiceNow’s out-of-the-box (OOTB) capabilities,...
Earlier this spring, I devoted several blog posts talking about when to know you need a custom...
If your business leverages processes that align to the out-of-the-box ServiceNow platform, that’s...
ServiceNow’s out-of-the-box (OOTB) functionality is exceptional, but no software is right for every...